If your payment at the store is unsuccessful but the balance is deducted from your account, you will receive an automatic refund according to the below details. You can check the transaction history at the menu “History” in the Home page of TrueMoney app.
Payment Channels | Refund Channels and Periods |
Wallet | Wallet, within 5 working days |
Bank account | Wallet, within 5 working days |
Credit card | Credit card limit, within 15 working days |
Debit card | Debit card limit, within 45 working days |
Pay Next | Pay Next credit limit, within 5 working days |
Pay Next Extra | Pay Next Extra credit limit, within 5 working days |