Check Reasons for an Unsuccessful Transaction

Possible Reasons for a Rejected Transaction
Transfers to an Alipay Wallet

A transaction may be rejected for the following reasons:

1. The recipient’s Alipay Wallet is unable to receive funds.
   Please contact the recipient and ask them to activate Alipay Quick Collect and link their bank account with Alipay before submitting the transaction again.
2. The recipient’s name or Alipay Wallet number does not match the registered information.
   Please ask the recipient to copy the correct details directly from Alipay Quick Collect and share them with you to avoid errors.

If the recipient is unsure how to check or set this up, you may share the instructions via the provided link.

Transfers to Other Destinations

A transaction may be rejected for the following reasons:

1.The recipient is unable to receive international transfersPlease confirm with the recipient before submitting a new transaction.

2. The destination account information is incorrect. Please verify the account details with the recipient before making a new transaction.